FAQ

Key Features

What types of businesses do you work with?
We specialize in assisting small and medium-sized businesses in Hawaii, with a particular focus on tours, activities, and attractions also known as the experience industry.
What is your pricing structure?
We offer customized pricing based on the scope of your project. We believe in transparent pricing and will provide a clear quote after an initial consultation.
Where are your services offered?
We proudly serve businesses across all the major Hawaiian islands. We offer in-person consultations on Oahu and can work with clients remotely on other islands.

Call Center Services

What kind of call center support do you offer?
We provide tailored call center solutions for Hawaii businesses, including reservation booking, customer inquiries, and after-hours support.
How do you integrate with my existing booking systems?
We work with you to seamlessly connect our call center with your current reservation platforms and CRMs.
Do you offer multilingual support?
Yes, we can provide call center representatives fluent in various languages to cater to your diverse customer base.

OTA Management

How can you help me manage OTAs?
We’ll optimize your listings across top OTAs, manage pricing and availability, and handle customer communications to increase your bookings.
Do you have experience with Hawaii-specific OTAs?
Yes, we have in-depth knowledge of the most popular OTAs for Hawaiian tourism and have a proven track record of success.
What are OTAs?
OTAs (Online Travel Agencies) are websites like Expedia, Booking.com, etc., where customers book tours, activities, and accommodations.

Rate Management

How do you approach rate management?
We use a combination of data analysis, market research, and your business goals to develop dynamic pricing strategies that boost your bottom line.
What does rate management involve?
Rate management is the strategic pricing of your tours and activities based on factors like demand, seasonality, and competitor pricing to maximize revenue.

Concierge Sales FAQs

What is concierge sales?

We proactively showcase your offerings to concierges throughout Hawaii, highlighting what makes them unique and appealing to potential guests.

How does Aloha Answers approach concierge sales?

Direct Promotion
We proactively showcase your offerings to concierges throughout Hawaii, highlighting what makes them unique and appealing to potential guests.
Established Relationships
We leverage our existing connections with concierges across the Hawaiian islands to give your offerings priority visibility.
Comprehensive Support
We provide sales training, marketing materials, and ongoing support to ensure concierges feel confident and enthusiastic about recommending your services.

Why should I choose Aloha Answers for concierge sales?

Hawaii Tourism Experts
We deeply understand the needs of local concierges and the preferences of the tourists they serve.
Results-Driven
Our focus is on increasing your bookings, boosting your revenue, and enhancing your brand’s reputation.
Proven Relationships
Our strong rapport with concierges allows us to effectively promote your business.

What types of tours, activities, and attractions do you work with?

We welcome all types! Whether you offer thrilling ocean adventures, cultural excursions, unique dining experiences, or anything in between, we can tailor our concierge sales approach to fit your needs.

Succession Planning Questions

Why do I need succession planning?
Succession planning protects your business’s future. It ensures a smooth transition of ownership and prevents costly disruptions if you retire, become disabled, pass away, or if a partner wants to exit the business.
When should I start succession planning?
The earlier, the better! It’s never too soon to protect your business. Even if retirement seems far away, starting the process early allows for flexible and well-considered plans.
What’s the difference between succession planning and a will?
A will addresses your personal assets, while succession planning focuses on transferring business ownership and addressing ongoing operations.

Buy/Sell Agreement Questions

Can I write my own Buy/Sell Agreement?
While technically possible, it’s strongly advised to get professional legal and business guidance. These agreements need to be precise to protect your interests and your business.
How long does it take to create a Buy/Sell Agreement?
The process varies based on the complexity of your business. We streamline the process, working efficiently while ensuring all necessary details are addressed.
Is a Buy/Sell Agreement mandatory?
No, but it’s highly recommended for businesses with multiple owners. It removes uncertainty and potential conflict if a co-owner leaves or passes away.

Buy/Sell Agreement Questions

What should I bring to a consultation?
To make the most of our meeting, please have the following information ready (if applicable):
  • Your business structure documents (partnership agreement, articles of incorporation, etc.)

  • Financial statements

  • Thoughts on potential successors or your preferences for the future of the business
How do I schedule a consultation?
You can call us at (808) xxx-xxxx, email us at [email protected], or use the contact form on our website.

Let us know if you have more questions, we’re here to help!

For Answers to your Questions,

Call 808-445-6269

ALOHA ANSWERS
Elevate your customer service and sales with experienced concierges answering your calls.
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