About

Extraordinary Customer Experience Begins with Aloha
Welcome to Aloha Answers, Hawaii’s call center. We are a team of dedicated and passionate concierges and Hawaii experts who have deep knowledge of Hawaii’s attractions, tours, and activities. Our team of professionals is experienced in sales and customer service, which leads to fast resolutions, increased bookings, and a positive return on investment.
At Aloha Answers, we take pride in our ability to offer exceptional customer service and support. We understand the importance of creating memorable experiences for our clients and their customers, and we go above and beyond to exceed their expectations.

Experience in the Hawaii market is vital to a positive guest experience

Our concierges and local experts are handpicked for their expertise, professionalism, and commitment to excellence. They possess a wealth of knowledge about the best places to visit, eat, and stay in Hawaii, and they are always happy share your information with callers.
We are passionate about what we do, and we take great pride in the fact that we are contributing to the growth and success of Hawaii’s tourism industry. Our clients know that they can count on us to provide them with the highest level of service and support, and we take that responsibility very seriously.

Our Team

Shree Sadagopan

Shree Sadagopan has over 19 years of experience in the visitor and hospitality industry, specializing in relationship driven marketing and strategic partnerships. I currently consult for and market multiple businesses to the Waikīkī concierge and military markets. Known for strong industry relationships, I focus on creating efficient, win-win opportunities that support long-term growth.

Jill Bawar

Jill Bawar has 15 years of experience across nursing, customer service, and virtual assistance, including managing listings, content moderation and handling reviews in the OTA industry. She combines her skills in client care, administration, and organization to support her clients. Outside of work, she is active in cat rescue and rehoming initiatives and enjoys reading.

Jim Owen

Hawaii tourism operator and founder with nearly 30 years of hands-on experience across tour companies, attractions, a luau, call centers, OTAs, and concierge sales. Began as a tour guide and hotel concierge while completing undergraduate and graduate studies in Hawaii, developing a ground-level understanding of guest experience and sales. Has owned, operated, and advised experience-based businesses statewide, including tours, attractions, and cultural experiences, and has served as Founder and CEO of Coral Crater Adventure Park and President of early online reseller Holo Hawaii. Actively involved in Hawaii’s tourism and business community through Rotary, Skal, and other industry organizations.

MJ Jensen

Aloha-minded concierge and guest services professional with over 10 years of experience in hospitality and tourism. Passionate about creating meaningful guest connections that naturally drive sales, bookings, and repeat visits. Known for personalized service, thoughtful recommendations, and building trust that supports upselling and long-term loyalty. Skilled in supporting online marketing, internal engagement, and authentic brand storytelling to expand reach and visibility. A positive, collaborative team player who brings creativity, care, and island-style hospitality to every guest interaction.
For Answers to your Questions,

Call (808) 727-1575

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