| Features | Starter Support $3,500/mo | Complete Reservation Department $6,400/mo | Total Partnership $9,800/mo |
|---|---|---|---|
| Overflow Call Handling (8am-6pm, 7d/week, 1,200 mins incl) | ✓ | ✓ | ✓ |
| Custom Training on Tours/Activities/Attractions | ✓ | ✓ | ✓ |
| FAQ-Level Guest Service | ✓ | ✓ | ✓ |
| Full Reservation Handling (Phone, Email, Online) | ✗ | ✓ | ✓ |
| Outbound Calls (Confirmations, Cancellations, Upsells) | ✗ | ✓ | ✓ |
| Escalated Guest Service (Customer Service Pro) | ✗ | ✓ | ✓ |
| OTA Optimization (Listings, Calendar, Rates) | ✗ | ✗ | ✓ |
| Rate Management & Competitive Audits | ✗ | ✗ | ✓ |
| Monthly Reporting & Strategic Insights | ✗ | ✗ | ✓ |
| Early-Bird Support (6-8am) | ✗ | ✗ | ✓ |
Note: All plans can be enhanced with our à la carte add-ons shown below. Starter Support includes $1.50/min overage charges after 1,200 minutes.
Compare your current in-house costs with our flat monthly pricing using our interactive calculator.
Calculate Your Savings →Enhance any plan with these specialized services. Perfect for businesses that need specific solutions or want to customize their service package.
Each tier covers live booking support, customer follow‑up, and expert itinerary assistance during tour hours. Higher tiers may add optional extras like customized guest communications and after hours reservations.
The Complete Reservation Department plan ($6,400/month) includes everything in Starter Support, plus full reservation handling (phone, email, online forms), outbound calls (for confirmations, cancellations, and upsells), and escalated guest service via our Customer Service Pro. It fully replaces in-house reservation staff.
Yes. The Starter Support plan includes 1,200 minutes per month. Additional minutes are billed at $1.50/minute. Complete and Total plans don’t specify minute caps, as they are structured around full-service handling.
Outbound call services cover confirmations, cancellations, upsell opportunities, and follow-up guest communication. These services are included in the Complete Reservation Department and Total Partnership plans.
Yes. After-Hours Support is available as a $1,400/month à la carte add-on, providing coverage beyond the standard 8am–6pm window.
OTA Management covers listing audits, content alignment, and regular updates across platforms like Viator, GetYourGuide, and others—ensuring your brand and pricing are consistent and optimized.
Yes. Aloha Answers is specifically trained and customized for operators in the tours, activities, and attractions space. Each engagement includes tailored onboarding to match your guest flow, offerings, and policies.
Yes. You can build a custom solution by choosing from our à la carte add-ons, such as Rate Management, Monthly Reporting, Customer Service Pro, and more. This allows you to supplement your existing team or scale gradually.
